Highlights:

• First and largest regional crm services provider
• International footprint
• Over 13 years of experience in delivering customer solutions.
• 2,147 employees focused at creating customer experiences
• Strong technology focus with a 60 staff software development unit focused on building latest software and technology platforms
• Average annual growth greater than 66 % (past 2 years)

Professional Merits

• ISO-9001 certification
• Tridion Consulting Partner
• Accredited Microsoft Partner
• IBM/Lotus Consulting Partner
• Accredited Oracle Partner
• Accredited Cisco Partner

Infrastructure, People and Technology:

• Two locations – tied by a Business Continuity Plan (3rd location in Jan ’05)
• 100% redundant power supply systems
• Global leased line network with “2n” redundancy, 99.95% availability
• Well defined, scalable recruitment and training processes
• Highly skilled agent profile – 100% graduates, 100% English speaking
• Dedicated client works team structure, experienced operations team
• Multi-lingual capabilities
• Best-of-breed operations practices
• Adherence to ISO 9001:2000 standards
• Proprietary implementation methodology
• Adherence to Data Security - Data Protection Act 1998

Skill sets and Training

• In house training team linked with a network of training partners for software and quality training
• Standardized initial induction and training
• 2-4 weeks of product / customer orientation and training
• Customized training processes fully equipped to meet customer requirements
• Work Shadowing Process tracking progress of agents from training to the operations work floor
• Infrastructure which includes over 50 training desks spread across Delhi & Gurgaon.
• Easily Accessible Quest Center in premises and library facilities.